Shipping policy

Shipping Policy

Last Updated: August 30, 2026

Thank you for shopping Christel’s Boutique! ♡ We’re so excited to get your order to you. Please review our shipping information below before placing your order.

Processing Time

Orders are typically processed and shipped within 1–3 business days after your order is placed.

Business days are Monday through Friday and do not include weekends or holidays.

During new releases, sales, holidays, or other high-volume periods, processing times may be slightly longer. We appreciate your patience!

Once your order has shipped, you will receive a shipping confirmation with tracking information.

Shipping Rates & Delivery

Shipping rates and available shipping options will be displayed at checkout.

Estimated delivery times shown at checkout begin after your order has been processed and are estimates provided by the shipping carrier. Delivery dates are not guaranteed.

Once a package has been transferred to the shipping carrier, delivery times may be affected by weather, carrier delays, holidays, or other circumstances outside of our control.

Tracking Your Order

Once your order ships, you will receive tracking information using the email address or phone number provided at checkout.

Please allow up to 24–48 hours for tracking information to update after receiving your shipping confirmation.

Shipping Addresses

Please double-check your shipping address before completing your purchase.

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your address, please contact us as soon as possible. We will do our best to update it before your order ships, but we cannot guarantee that changes can be made once an order has been submitted or processed.

Christel’s Boutique is not responsible for packages delivered to an incorrect address provided by the customer.

Lost, Stolen, or Delayed Packages

Once an order has been accepted by the shipping carrier, Christel’s Boutique is not responsible for carrier delays.

If your tracking shows that your package has been delivered but you cannot locate it, please check around your property and with members of your household or neighbors. You may also contact the shipping carrier for additional information.

Please contact us if you are having trouble locating your package and we will do our best to assist you.

Christel’s Boutique is not responsible for packages that are lost or stolen after being marked as delivered by the shipping carrier.

Returned Packages

If a package is returned to us because of an incorrect or incomplete address, failed delivery attempt, or other issue outside of our control, the customer may be responsible for any additional shipping costs required to resend the order.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please contact us within 3 days of delivery with your order number and photos of the item so we can make it right.

Returns

Please refer to our Return Policy for information regarding return eligibility, return shipping, and store credit.

Questions?

If you have any questions about your order or shipping, please contact us using the contact information provided on our website.

Thank you for supporting Christel’s Boutique! ♡